Shipping Costs and Delivery Policy

At King Turf, we want to make ordering your artificial grass, installation materials and accessories as straightforward as possible. Our team works with suitable freight and courier providers to arrange safe and reliable delivery for customers across Sydney and regional areas.

Shipping costs and delivery arrangements depend on your location, the size and weight of your order, and the freight services available in your area.

Shipping Costs

Sydney Metro Deliveries

Shipping for accessories and installation products within the Sydney Metro area is:

This may include products such as:

• Artificial grass glue
• Joining tape
• Artificial grass pegs
• Silica sand
• Artificial grass deodoriser
• Other artificial grass installation accessories

Please contact our team if you are unsure whether your address is included within the Sydney Metro delivery area.

Artificial Grass Rolls and Large Orders

Artificial grass rolls are bulky and oversized products that may require specialised freight. Delivery costs are determined by the amount of turf ordered, the size and weight of the shipment, and the delivery location.

Our team may contact you after receiving your order to confirm the freight cost and delivery arrangements before dispatch.

Regional and Interstate Deliveries

Shipping costs for addresses outside the Sydney Metro area are quoted individually. Regional surcharges may apply depending on your postcode, the size of your order and the freight provider servicing your area.

Because freight availability and pricing can vary between locations, King Turf will review the available delivery options and find the most suitable courier or freight provider for your order.

Please provide your complete delivery address, postcode and order details when requesting a quotation.

Order Processing

Once your purchase has been confirmed, our team will contact you when required to organise the delivery and confirm any relevant freight arrangements.

Processing and delivery times may be affected by product availability, order size, public holidays, peak periods and freight schedules. We will contact you if there is an unexpected delay with your order.

Estimated Delivery Timeframes

Delivery timeframes are estimates only and begin after your order has been processed and dispatched. Regional and interstate delivery times depend on your location and the courier or freight provider selected for your order.

Large and Oversized Deliveries

Artificial grass rolls and other large orders may be delivered using a specialised freight vehicle. Customers should be aware of the following delivery conditions:

• Someone must be available at the delivery address to accept the order.
• Customers may be required to assist the driver with unloading the artificial grass or other bulky products.
• Deliveries are generally made to the kerbside or the nearest safe and accessible unloading point.
• Drivers may not be able to carry artificial grass rolls into a property, building, backyard or installation area.
• Please ensure suitable access and enough assistance are available before delivery.
• Additional charges may apply if the driver cannot safely access the property or complete the delivery.

Delivery Access

Please tell our team before delivery if your address has restricted access, narrow streets, steep driveways, height restrictions, limited parking or any other condition that could affect the delivery vehicle.

Failure to provide relevant access information may result in delivery delays, redelivery fees or additional freight charges.

Checking Your Delivery

Please inspect your order when it arrives and confirm that all products have been received.

If your delivery appears damaged or incomplete:

• Notify the delivery driver where possible.
• Take clear photographs of the packaging and affected products.
• Contact King Turf as soon as possible with your order details and photographs.

Please do not install or use a product that appears to be damaged before contacting our team.

Authority to Leave

Where an authority-to-leave request is accepted, the customer is responsible for providing a safe and accessible location for the order. King Turf cannot accept responsibility for loss, theft or damage occurring after the delivery has been completed at the nominated location.

Delivery Delays

We make every effort to meet the estimated delivery timeframe. However, delays may occasionally occur because of circumstances outside our direct control, including:

• Severe weather or unsafe road conditions
• Public holidays and peak delivery periods
• Freight or courier network disruptions
• Regional freight schedules
• Vehicle breakdowns or operational delays
• Incorrect or incomplete delivery information

King Turf will provide updates where possible, but estimated delivery dates cannot be guaranteed.

Incorrect Delivery Information

Please check that your name, delivery address, postcode and contact number are correct before submitting your order.

Additional freight, redelivery or storage charges caused by incorrect or incomplete information may be passed on to the customer.